Responsible Gaming at fg22
Gaming should always be fun. We provide the tools, resources, and support you need to stay in control and enjoy a safe experience on the fg22 platform.
At fg22, we believe that online gaming is a form of entertainment — not a way to make money, solve financial problems, or escape personal difficulties. The vast majority of our players across Dhaka, Chittagong, Sylhet, and beyond enjoy cricket betting, live casino, and slots responsibly without any issues. This page is here for everyone: to explain the tools available, to share guidance on healthy gaming habits, and to provide a clear path to support for anyone who feels that gaming is becoming a problem.
Responsible gaming is a shared responsibility. fg22 provides the platform tools and the support infrastructure. Players are encouraged to use those tools proactively and to reach out the moment they feel their gaming habits are shifting in a direction that no longer feels healthy or enjoyable. There is no stigma in asking for help — our support team is here 24 hours a day, 7 days a week, and every request for responsible gaming assistance is handled with care and confidentiality.
Our Commitment to Player Safety
fg22 takes its responsibility to players seriously. We have built responsible gaming tools directly into the platform — not as an afterthought, but as a core part of the player experience. Every account includes access to deposit limits, session time reminders, cool-off periods, and self-exclusion options. These tools are available at any time without requiring a player to justify or explain the request.
We train our customer support team to recognise signs of problem gambling and to respond appropriately — with empathy, not judgment. When our platform monitoring systems detect patterns that may suggest a player is experiencing difficulty, our team proactively makes contact to offer assistance. fg22 will never market aggressively to players who have indicated that they are experiencing gambling-related difficulties.
The fg22 Responsible Gaming Pledge
We pledge to keep gaming safe, fair, and enjoyable for every player on our platform. We will always put player wellbeing above short-term commercial considerations, and we will continue to invest in the tools and processes that make responsible gaming a reality — not just a policy statement.
Responsible Gaming Tools
All fg22 players have access to the following responsible gaming tools directly through their account settings. No special request is needed — you can activate, adjust, or remove any of these features at any time.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit. Limits take effect immediately when reduced.
Session Timers
Get notified after a set period of continuous play. Stay aware of how long you have been gaming without needing to check the clock yourself.
Self-Exclusion
Temporarily or permanently exclude yourself from the platform. Options: 30, 90, or 180 days, or permanent closure.
Reality Checks
On-screen prompts during active sessions display your current balance and total time played — keeping the reality of your gaming visible at all times.
Cool-Off Period
Take a short break of 24 hours, 48 hours, or 7 days without full self-exclusion. Useful if you feel you need a short pause before deciding on a longer break.
Account Closure
Request permanent account closure at any time by contacting our support team. Any remaining real-money balance will be refunded to your registered payment method.
All responsible gaming tool requests are processed promptly. Deposit limit reductions and self-exclusion requests take effect within 24 hours at most — and in most cases immediately. Increases to deposit limits are subject to a 24-hour cooling-off period before they activate, giving you time to reconsider.
Deposit Limits — How They Work
Deposit limits are one of the most effective tools available for keeping your gaming spend within comfortable boundaries. fg22 offers three types of deposit limit — daily, weekly, and monthly — and you can set multiple limits simultaneously if you prefer to manage your spending across different time horizons.
Setting a Limit
Log in to your fg22 account, navigate to Account Settings, and select Responsible Gaming. From there you can enter your preferred daily, weekly, or monthly deposit limit in BDT. Once set, the limit is applied to your account immediately. You will receive a confirmation notification when the limit is active.
Reducing Your Limit
You can reduce your deposit limit at any time and the change takes effect immediately — without any waiting period. If your daily limit is ৳2,000 and you want to reduce it to ৳1,000, the new lower limit is applied as soon as you confirm the change.
Increasing Your Limit
Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period. This means that if you request an increase, the higher limit will not take effect until 24 hours after your request is made. This built-in pause gives you time to reconsider whether the increase is genuinely what you want.
Self-Exclusion — Taking a Break
Self-exclusion is the right choice if you feel that your gaming is getting out of control and you want a firm boundary that removes the temptation to play. When you self-exclude on fg22, your account is immediately restricted — you cannot log in, deposit, or place bets for the duration of the exclusion period. You are also removed from all marketing communications during the exclusion.
fg22 offers the following self-exclusion periods: 30 days, 90 days, 180 days, and permanent self-exclusion. All self-exclusion requests are processed within 24 hours of the request being made — and in most cases within minutes. To request self-exclusion, contact our support team directly at [email protected] or through the Responsible Gaming section of your account settings.
Returning After Self-Exclusion
After a time-limited self-exclusion period ends, your account will not automatically reactivate. You will need to contact our support team to request reactivation, which includes a mandatory review conversation to confirm you are ready to return. Permanent self-exclusion cannot be reversed — it is final and binding.
During any self-exclusion period, any promotional or marketing emails from fg22 will be suppressed automatically. If you receive any fg22 marketing communication during a self-exclusion period, please report it to our support team immediately so we can investigate and prevent recurrence.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs. If you recognise several of these patterns in your own gaming behaviour, we strongly encourage you to use the responsible gaming tools available on fg22 or to contact our support team for guidance.
- Spending more money on gaming than you planned or can comfortably afford, or regularly exceeding the budget you set for yourself at the start of a session.
- Chasing losses — continuing to play or depositing more money specifically in order to try to recover money you have already lost during a session.
- Borrowing money, selling possessions, or using funds earmarked for essential expenses such as rent, food, or bills in order to fund gaming activity.
- Gaming as a way to escape from stress, anxiety, personal problems, depression, or difficult emotions — rather than as a form of entertainment.
- Feeling restless, irritable, or anxious when not gaming, or when attempting to cut down or stop gaming. Feeling unable to stop even when you want to.
- Lying to family members, friends, or colleagues about how much time or money you are spending on gaming, or hiding gaming activity from people close to you.
- Neglecting work, studies, family responsibilities, social activities, or personal health because of the amount of time spent gaming.
- Repeatedly and unsuccessfully attempting to control, reduce, or stop your gaming, or making promises to yourself or others about reducing play that you are unable to keep.
Recognising these signs is a sign of strength, not weakness. Thousands of players successfully manage their gaming habits every day with the right support. Reaching out early makes a real difference — our support team is here to help without judgment, at any time.
How to Get Help
If you are concerned about your gaming habits — or concerned about someone close to you — here is how to take action. Every step below is available right now and our support team is ready to assist at any point in this process.
Acknowledge the Concern
Recognising that something feels wrong is the most important first step. You do not need to have a crisis before taking action — any level of concern is a valid reason to reach out or use the tools available to you.
Use the Built-In Tools
Log in to your fg22 account and navigate to Responsible Gaming in your account settings. Set a deposit limit, activate a cool-off period, or request self-exclusion. These changes take effect quickly and do not require you to speak with anyone if you prefer to act independently.
Contact Our Support Team
Email our support team at [email protected]. Tell us what you are experiencing and what kind of help you are looking for. Our team is trained in responsible gaming support and will respond with practical assistance — not judgment. All responsible gaming conversations are treated with full confidentiality.
Take a Break or Close Your Account
If you decide that the best course of action is a longer break or permanent account closure, our support team will process this promptly. Any balance remaining in your account at the time of closure will be returned to your registered bKash, Nagad, or Rocket account without delay.
Tips for Healthier Gaming Habits
Most players never experience problems with their gaming. But even for players who are currently comfortable with their habits, the following practical tips can help keep gaming enjoyable and firmly in the entertainment category where it belongs.
Set a Budget First
Before each session decide on a maximum amount you are comfortable spending. Treat it as the cost of entertainment — like a cinema ticket — not as an investment you expect to recover.
Play for Fun, Not to Win
Winning is a possibility in any game, but it should never be the primary motivation. If you find yourself gaming with the specific goal of covering expenses or making a profit, that is a sign to pause and reassess.
Never Chase Losses
If a session is not going your way, the healthy response is to stop — not to deposit more in an attempt to recover. Losses are a normal part of gaming; chasing them rarely works and almost always makes the situation worse.
Keep Gaming in Balance
Gaming works best when it is one activity among many. Make sure gaming does not displace time spent with family and friends, physical activity, sleep, or professional responsibilities. Balance is the foundation of healthy entertainment.
Protecting Underage Players
fg22 has a zero-tolerance policy toward underage gambling. Every account registration requires age verification, and accounts found to belong to individuals under 21 are closed immediately with all funds returned. We reserve the right to request additional documentation to verify age at any point during a player's lifecycle on the platform.
If you share a device with younger family members in your household — whether in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — we strongly recommend using your device's parental control features to restrict access to gaming websites and apps. Keeping your fg22 account credentials private and logging out after every session are important additional safeguards.
Report Underage Access
If you believe a person under the age of 21 has accessed or is using an fg22 account, please contact us immediately at [email protected]. We treat all such reports with urgency and will take immediate action to investigate and, where confirmed, to close the account and block future access.
Contact Our Responsible Gaming Team
Our responsible gaming support team is available around the clock. Whether you want to activate a tool, discuss a concern in confidence, or request immediate account restriction, we are here to help. All responsible gaming requests are treated with full confidentiality and responded to without judgment.
Responsible Gaming Support
Email us at (plain text, not a clickable link):
Our support team is available 24/7. Responsible gaming requests are always given priority.
24/7 Support: Our team is available every hour of every day, including during Eid, Pohela Boishakh, and all public holidays. No request for responsible gaming assistance will ever go unanswered.
Have More Questions?
Our FAQ covers common questions about account tools and support. You can also explore fg22 Casino whenever you are ready — gaming on your terms.
Visit Our FAQ Explore fg22 Casino21+ only. Gaming should be entertainment, not a financial solution. Play responsibly.